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My tracking says delivered but I don't have my order?Updated 2 months ago

If you did not authorise to 'leave in a safe place' and your tracking is showing delivered, please first check:

  • letterbox
  • front door area (including under door mats, in pots etc.)
  • with the people in your household
  • neighbours and/or building management

If you cannot locate your parcel, please reach out to our customer service team by email: [email protected]. We will 100% work with you to get to the bottom of it!

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