My tracking says delivered but I don't have my order?Updated 2 months ago
If you did not authorise to 'leave in a safe place' and your tracking is showing delivered, please first check:
- letterbox
- front door area (including under door mats, in pots etc.)
- with the people in your household
- neighbours and/or building management
If you cannot locate your parcel, please reach out to our customer service team by email: [email protected]. We will 100% work with you to get to the bottom of it!