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 Voomie

Looking for answers to your questions? Whether it's about our products, shipping or refunds, you can find the answers here.

Voomie Help Centre

What is Flow Fuel?

What are the ingredients in Flow Fuel?

What flavours does Flow Fuel come in?

What is the sugar content of Flow Fuel?

How many calories are in Flow Fuel?

Flow Fuel

What is Bedtime Bliss?

What are the ingredients in Bedtime Bliss?

What flavours does Bedtime Bliss come in?

What is the sugar content of Bedtime Bliss?

How many calories are in Bedtime Bliss?

Bedtime Bliss

What’s your return policy?

How do I cancel my order?

Can I cancel or edit my order?

How long do gift cards last?

When will I receive my gift card?

Can I apply multiple gift cards at checkout?

Do you have physical gift cards?

How do I redeem my gift card?

Gift Cards

How do I apply promo/discount codes?

I can't find AfterPay on your site

What forms of payment can I use?

Can I use more than one payment type?

My payment method isn't processing?

My debit / credit card isn't processing?

Payments

Orders & Payment

What do I do if my item(s) arrives damaged?

What is your shipping policy?

Do you offer free shipping?

How do I track my order?

Do you ship worldwide?

What do I do if I receive the wrong item in my order?

Where do you ship from?

How long until my order is shipped?

How long does delivery take in Australia?

Do I need to sign for my order?

My tracking says delivered but I don't have my order?

Do you deliver to PO Boxes and Parcel Lockers?

Australia Post has lost my order?

Will I be charged a customs fee?

Can I change my shipping address after placing an order?

Shipping & Delivery

I'm having trouble logging in

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I change my subscription products?

What discount do I get if I subscribe?

Can I subscribe to more than one product?

Can I add a one-time product to my subscription?

What frequency can I choose for deliveries?

How will I know when I’m about to be charged again?

Can I return my subscription order?

Do you ship subscriptions internationally?

How do I update my shipping or billing info?

My founding member discount isn't applied?

Subscriptions

Can you make a flavourless version?

Can Voomie be taken with medication?

Is Voomie suitable for pregnancy or breastfeeding?

How long is the shelf life of Voomie?

Are Voomie products allergen-free?

What quality and safety testing does Voomie go through?

How many serves are in Voomie?

Are your products suitable for all genders?

Do you offer a kids range?

Are there any side effects?

What age are Voomie products for?

Do you offer samples?

How long before I can expect to see results?

Why is my cylinder half-full?

How do I properly mix my Voomie?

My Voomie has solidified/hardened?

Is my scoop the correct size?

After Purchase

All Products

What is Voomie Vacay?

How do I join?

How do I earn points?

Where do I check my points?

When do my points expire?

How do I redeem my points?

How do points convert to dollars?

Is there a limit on how many points i can earn?

How is my Voomie Vacay tier determined?

How do I check my current tier?

How do I move up a tier?

Will my Voomie Vacay tier ever reset?

Can I combine my Voomie Vacay points with other discount codes?

What happens to my points when items are returned?

How does the backdating of points work?

Can I merge accounts or move points from one account to another?

I redeemed my credits for a discount code but have lost the code

Voomie Vacay Loyalty Program

How does the Money-Back Guarantee work?

Is the guarantee available on every order?

What if I didn’t use Voomie everyday?

How long does the refund take?

Money-Back Guarantee

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