We’re sorry your item(s) have been damaged! We’ll do our best to help. Please email our team at [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to pote
Please ensure that your delivery address entered at checkout on our website is the correct address. Voomie is not responsible for orders that have not been received due to incorrect delivery details. Please ensure the delivery address is safe for you
We offer free standard shipping for orders over $150 within Australia only. Orders shipped outside Australia are subject to taxes and duties that are paid for by the customer.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the tracking page. Click on the tracking number link or enter the tracking number in
Important Shipping Update for USA Customers. Due to Australia Post ceasing international deliveries to the United States, we have temporarily removed this shipping option from our website. For now, we are unable to accept any orders to the USA until
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email ([email protected]) for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-ch
All orders are shipped from Voomie HQ in Coombabah, QLD, Australia!
Our warehouse team is super speedy - if you order before 12PM AEST Mon-Fri we aim to dispatch your order the same day. Orders placed on public holidays or weekends are shipped the next business day. Please note massive sale events i.e. Birthday Sale,
We will do our best to get your order packed and sent to you within 1-3 business days, but please be mindful that given this is our first release of our products (and we are a small team), we are yet to determine the demand and how long our packing a
Our deliveries usually require a signature. If you aren’t home (AUS) your package may be taken to your local post office to collect. If you do opt for a ‘safe drop’ option or have ‘authority to leave’ in a safe place, Voomie is not liable for the pac
If you did not authorise to 'leave in a safe place' and your tracking is showing delivered, please first check:. If you cannot locate your parcel, please reach out to our customer service team by email: [email protected]. We will 100% work with you to
We sure do - add your PO Box or Parcel Locker address in the shipping section when checking out!
That is certainly not ideal at all!. In the rare instance that your parcel has been lost, our Customer Service team will not leave you empty-handed. Please contact our team via email: [email protected] with the following information. 1. Order number.
Individual countries and their local authority are subject to change. Import taxes and fees are outside of our control and might need to be paid by the recipient, for countries outside of AUS, NZ, USA & CA. We recommend contacting your local customs
Important Shipping Update for USA Customers. Due to Australia Post ceasing international deliveries to the United States, we have temporarily removed this shipping option from our website. For now, we are unable to accept any orders to the USA until
It is the customer’s responsibility to enter the correct shipping details at checkout. If you notice an error, please contact us immediately at [email protected] with your order number and the correct address. We will make every effort to update the a